Shipping & Returns


Quick Facts:

  • All orders over $150 have insurance included in the shipping cost.
  • Domestic shipping generally takes 3-5 business days. 
  • International shipping generally takes 1-6 weeks.
  • For international orders, we are not liable for import duties, taxes, and brokerage fees that each country may require.
  • We are not liable for lost or stolen mail.


Q: How long will it take for my order to ship?

A: We ship packages within 3-7 business days of receiving the order (excluding made-to-order items and preorders). Once shipped, the arrival time varies depending on the selected service. Our most common domestic shipping method is USPS first-class mail, which takes an estimated 3-5 business days within the US. Holidays and weather can impact postal service delivery times. For international orders, USPS first class package international generally takes 1-6 weeks. You will receive an email with tracking information once your shipping label is created. 


Q: I need an order by a specific date; what should I do?

A: Please email us your order number and let us know when you need to receive your package. We will determine whether or not a rush delivery is available for your item. Selecting express or priority mail at checkout does not guarantee that the item will ship the following business day. The item will ship priority or express mail once it reaches the chosen shipping provider. 


Q: Do you ship outside of the US?

A: We ship worldwide! You may have to pay customs fees, duties, tariffs, taxes, etc. Your government sets these fees, and it is the buyer's responsibility. Please get in touch with your local customs office or postal service for more information. For international orders, we are not liable for import duties, taxes, and brokerage fees that each country may require.


Q: I suspect my package has been lost or stolen. What now?

A: If you suspect a package has been lost or stolen, we are happy to help you try to recover it. Please double-check the address you provided and email us with any changes.

We automatically add shipping insurance to all items priced at $150 or higher; however, please add a note to your order if you want shipping insurance added for an additional fee. 

We only offer refunds or discounts for items lost in the mail if your item was covered by shipping insurance. If the item was insured, we will open a claim with the shipping provider and send you the refund (which covers the item's price but does not include the shipping cost) once the insurance claim has been closed.  

We are not liable for lost or stolen mail.



While we do our best to ensure your happiness upon receipt and the quality of every item we create, we understand that things happen! Please email us with any concerns that you may have regarding your order or experience with our shop.

If you purchase an item and email us with concerns before we ship it, we are happy to offer a refund or other solutions.

If you have any questions on a particular piece, you can contact us at

Returned items are subject to a 25% restocking fee.

The following items can't be returned or exchanged:

  • Custom or personalized orders.
  • Earrings due to hygienic reasons.
  • Items on sale.

 Returns and exchange details:

  • We want to ensure that you are delighted with your purchase. If you have any problems or issues with your item, please get in touch with us immediately at We will gladly work with you to resolve the problem. We take great pride in the quality of our craftsmanship, and your satisfaction is our primary focus.
  • Returns must be made within 14 business days of purchase.
  • The buyer is responsible for return shipping.
  • Items on sale do not qualify to be returned or exchanged.
  • We are not responsible for jewelry that the buyer breaks after receipt. However, in most cases, we can make a replacement piece or do repairs that the buyer pays for.